Since our founding, we have witnessed the exponential growth of the digital health market and the emergence of new telemedicine platforms. However, not all platforms are created equal—and it is not always easy to know which one is best suited to your needs.
At Ogaei Virtual Care, we have spent the last decade working with hospitals, physicians, and insurers to build a digital health platform that can effectively address today’s demands and challenges in healthcare, including:
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Streamlining medical procedures.
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Strengthening doctor–patient relationships through secure communication channels.
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Empowering patients to take an active role in their own health.
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Using data analysis to personalize products and services.
And all of this accessible in one single platform.
In this article, we outline the 7 must-have features of a truly competitive digital health platform.
1. All-in-One Technology
A centralized platform that brings together all aspects of digital healthcare is essential. It should optimize workflows, patient communications, and medical management in one place.
At Ogaei, we have developed one of the most comprehensive telemedicine solutions on the market, including:
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Video consultations, medical chat, and calls.
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Digital health records.
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Medical reports.
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Online appointment scheduling.
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Private e-prescriptions connected to more than 23,000 pharmacies across Spain.
2. A Strong Digital Medical Network
Technology alone is not enough. For telemedicine to work effectively, you need trained healthcare professionals who can deliver high-quality care remotely.
3. 24/7 Medical Care
One of the biggest challenges for patients using private healthcare is the lack of continuous medical support.
With our dedicated medical network, we ensure uninterrupted, high-quality care 365 days a year.
4. Fast Access to Specialists
According to recent official data, the average wait time to see a specialist is 101 days in the public system, while in private healthcare it can often exceed a month.
At Ogaei, reducing these delays is a top priority. We guarantee specialist appointments within 48 hours, with fast-track access to diagnostic tests when required.
Long wait times remain a challenge across Ontario. To see how Ogaei compares with other providers like Maple and TELUS MyCare, visit our Ontario telemedicine comparison.
5. Patient-Centered Design and User Experience
Our proprietary platform was designed by health and tech experts to be user-friendly, API-integrable, and intuitive.
This ensures:
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Patients can actively engage in their health decisions with ease.
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Doctors can document every detail of a consultation, including duration, medical reports, and prescriptions, with full traceability and evidence.
6. Real-Time Data for Smarter Decisions
Digital health is not just about accessibility—it’s also about intelligence. A great platform should provide real-time data insights that enable personalization and continuous improvement.
Ogaei’s platform offers 100+ data points, including:
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Most in-demand specialties.
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Average prescriptions per user.
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Total video consultations.
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Frequency of patient history checks.
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Referral trends, and more.
This makes it easier for healthcare providers to deliver data-driven, personalized care.
7. Data Privacy and Security
Perhaps the most critical factor in digital health is trust. Patients must feel confident that their data is safe.
Healthcare remains one of the most targeted sectors for cyberattacks, with Spain experiencing 2,631 weekly attacks in the first half of 2024 alone.
Ogaei ensures the highest levels of compliance with GDPR, HIPAA, and other global regulations. All conversations are encrypted, and health data is anonymized to the strictest standards—preserving both security and usability.
Frequently Asked Questions (FAQ)
1. What are the key features of a digital health platform?
A digital health platform should include all-in-one technology, a strong medical network, 24/7 care, fast access to specialists, a patient-centered design, real-time data insights, and strict data privacy and security measures.
2. How does a digital health platform improve patient experience?
By offering user-friendly design, secure communication, and faster access to specialists, digital health platforms empower patients to actively participate in their care and enjoy more convenient, personalized healthcare services.
3. Why is data privacy important in digital healthcare?
Healthcare data is highly sensitive and frequently targeted by cyberattacks. Ensuring compliance with GDPR, HIPAA, and encryption standards protects patient information and builds trust between patients and providers.
4. Can a digital health platform reduce wait times for specialists?
Yes. Platforms like Ogaei guarantee access to specialists within 48 hours, compared to traditional healthcare systems where wait times can extend to weeks or even months.
Final Thoughts
The future of healthcare lies in digital solutions that are secure, scalable, and patient-centered.
At Ogaei, our goal is to build trust throughout the care journey while empowering patients and professionals with tools that truly make a difference.
